Big Menu

Support & Help

Getting Started

What is Big Menu?

Big Menu is your essential travel companion that translates restaurant menus instantly. Snap a photo of any menu and see it translated into your language with prices converted to your currency. Perfect for travelers, expats, and food lovers exploring international cuisine.

How do I scan a menu?

  1. Tap the camera button in the app
  2. Take a photo of the menu or select an existing photo from your library
  3. The app will automatically process and translate the menu
  4. View your translated menu with converted prices
  5. The menu is saved to your history automatically

What languages are supported?

Big Menu supports translation between 100+ languages, including:

  • English, Spanish, French, German, Italian, Portuguese
  • Arabic, Hebrew, Russian
  • Chinese, Japanese, Korean
  • Thai, Vietnamese, Indonesian
  • And many more!

The app automatically detects the menu's original language.

Scanning & Translation

How long does translation take?

Most menus are translated within 30-60 seconds. Complex menus with many items may take up to 2 minutes. You'll receive a notification when processing is complete.

What if the menu isn't translating correctly?

For best results:

  • Ensure good lighting when taking photos
  • Keep the menu flat and avoid shadows
  • Take photos straight-on, not at an angle
  • Make sure text is clear and in focus
  • Avoid glare or reflections on the menu

Does Big Menu work offline?

You need an internet connection to:

  • Scan and translate new menus
  • Download exchange rates for currency conversion

Once a menu is translated, you can view it offline in your History.

Subscription & Free Scans

How does the free trial work?

New users get a complimentary scan to try Big Menu. After your free scan, you'll need to subscribe for unlimited access. Your free scan never expires!

What does the subscription include?

Big Menu Premium includes:

  • Unlimited menu scans
  • Support for 100+ languages
  • Real-time currency conversion
  • Background processing
  • Saved menu history with location
  • Priority support

How do I restore my subscription?

  1. Open Big Menu
  2. Tap Settings
  3. Tap "Restore Purchases"
  4. Your subscription will be restored automatically

Make sure you're signed in to the same Apple ID used for the original purchase.

How do I cancel my subscription?

  1. Go to iOS Settings → [Your Name] → Subscriptions
  2. Find Big Menu
  3. Tap Cancel Subscription

You'll have access until the end of your billing period.

Troubleshooting

App is stuck on "Processing"

  1. Check your internet connection
  2. Force quit the app and reopen
  3. The menu should resume processing automatically

Camera not working

  1. Go to iOS Settings → Big Menu
  2. Enable Camera and Photos access
  3. Restart the app

Subscription not working after purchase

  1. Make sure the payment went through (check Apple ID → Purchase History)
  2. Force quit and reopen the app
  3. Try "Restore Purchases" in Settings
  4. Wait a few minutes - sometimes there's a delay

Contact Support

Still have questions? We're here to help!

Email: support@390apps.com

When contacting support, please include:

  • A description of the issue
  • Screenshots if applicable
  • Your device model and iOS version
  • Steps to reproduce the problem

We typically respond within 1-2 business days.